US Based Client Management Team and Work Force Management



  • US Based Client Management Team

  • At Flash Healthcare we "partner" with our clients and have helped them scale their businesses easily and cost effectively.
  • Our US based Client Service Executives, all have experience working in RCM offices, insurance companies, physician practices, and hospitals.
  • We help our clients save anywhere from 30% to 60% or more of their fully-loaded costs.
  • Coordination with the offshore delivery teams on behalf of our clients.
  • Constant performance monitoring to ensure SLA's are met.
  • Monthly face to face meetings with clients to monitor performance and address any service level issues.

  • Work Force Management

    • Our Work Force Management team has deep expertise in planning and supporting operations for optimized results..
    • Predictable staffing requirements for your project based on forecast volumes and the agent learning curve.
    • We support 90% of client projects with internal MIS to achieve or exceed SLAs.
    • Standardized approach to resource planning.
    • Savings on operating costs by implementing strong reporting and tracking.